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Evidence Guide: UETTDREL05B - Respond to technical enquiries and requests

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

UETTDREL05B - Respond to technical enquiries and requests

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to respond to technical enquiries and requests

  1. Instructions related to responding to enquiries using industry requirements, techniques and processes of a technical nature to be performed are received and confirmed
  2. Relevant requirements and established procedures to be followed and, relevant personnel (including internal and/or customer) to be communicated with for the work to be performed are identified
  3. OHS policies and procedures to be followed for the work to be performed are received and confirmed.
  4. Suggestions to assist in meeting the safety requirements for responding to technical enquiries and requests are made to others involved in the work.
  5. Hazards are identified; OHS risks assessed and control measures are prioritised, implemented and monitored including emergency exits kept clear according to established procedures.
  6. Scope of responsibility and process of relevant work permit(s) issue is identified, received and confirmed according to requirements and established procedures
  7. Relevant responsibility associated with First Aid, Safety Observers and/or other related work safety procedures at the worksite are identified in accordance with requirements and established procedures to ensure safety measures are followed in the instance of an incident
  8. Processes for identifying and reporting client (including internal and customer) issues to appropriate personnel in accordance with industry/acceptable /community standards are identified
  9. Workplace and the work schedule is confirmed according to given instructions for a quality outcome and to minimise risk and damage to property, commerce, stock and individuals in accordance and established procedures
  10. Electricity infrastructure assets, related voltages and requirements, where applicable, for working safely near live electrical apparatus as non-electrical worker are identified
  11. Safe approach distances including any zones thereof that may apply, as defined in industry guidelines, requirements and/or established procedures for the intended work are confirmed
Instructions related to responding to enquiries using industry requirements, techniques and processes of a technical nature to be performed are received and confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant requirements and established procedures to be followed and, relevant personnel (including internal and/or customer) to be communicated with for the work to be performed are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

OHS policies and procedures to be followed for the work to be performed are received and confirmed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggestions to assist in meeting the safety requirements for responding to technical enquiries and requests are made to others involved in the work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified; OHS risks assessed and control measures are prioritised, implemented and monitored including emergency exits kept clear according to established procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Scope of responsibility and process of relevant work permit(s) issue is identified, received and confirmed according to requirements and established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant responsibility associated with First Aid, Safety Observers and/or other related work safety procedures at the worksite are identified in accordance with requirements and established procedures to ensure safety measures are followed in the instance of an incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Processes for identifying and reporting client (including internal and customer) issues to appropriate personnel in accordance with industry/acceptable /community standards are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace and the work schedule is confirmed according to given instructions for a quality outcome and to minimise risk and damage to property, commerce, stock and individuals in accordance and established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Electricity infrastructure assets, related voltages and requirements, where applicable, for working safely near live electrical apparatus as non-electrical worker are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe approach distances including any zones thereof that may apply, as defined in industry guidelines, requirements and/or established procedures for the intended work are confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out responses to technical enquiries and requests

  1. OHS principles and practices to reduce the incidents of accidents are identified in accordance with given instructions, requirements and/or established procedures
  2. Enquiries and/or requests are responded to according to requirements and established procedures, and in a timely manner
  3. Working safely and complying with all safety requirements for responding to technical enquiries and requests are followed in accordance with given instructions and established routines/procedures
  4. Processes for monitoring and reporting/referring hazards and OHS risks to the immediate authorised personnel for directions according to established procedures are followed
  5. Non-routine events are referred to the immediate authorised personnel for directions according to established procedures
  6. Essential knowledge and associated skills are applied in the application of responding to technical enquiries and requests to ensure completion in an agreed timeframe and, to quality standards with a minimum of waste according to requirements
  7. Unexpected events associated with enquiries and/or requests of a technical nature are responded to using acquired known solutions and skills related to routine procedures to ensure work instructions and established procedures are met.
OHS principles and practices to reduce the incidents of accidents are identified in accordance with given instructions, requirements and/or established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enquiries and/or requests are responded to according to requirements and established procedures, and in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Working safely and complying with all safety requirements for responding to technical enquiries and requests are followed in accordance with given instructions and established routines/procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Processes for monitoring and reporting/referring hazards and OHS risks to the immediate authorised personnel for directions according to established procedures are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Non-routine events are referred to the immediate authorised personnel for directions according to established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Essential knowledge and associated skills are applied in the application of responding to technical enquiries and requests to ensure completion in an agreed timeframe and, to quality standards with a minimum of waste according to requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Unexpected events associated with enquiries and/or requests of a technical nature are responded to using acquired known solutions and skills related to routine procedures to ensure work instructions and established procedures are met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete responses to technical enquiries and requests

  1. Work schedule and anomalies for completion and checking of the work are reported to authorised personnel in accordance with established procedures
  2. Processes for reporting to authorised personnel accidents and/or incidents are confirmed in accordance with established procedures
  3. Requirements for returning work permit(s) and/or access authorisation permits, where applicable, are confirmed
  4. Appropriate personnel are notified of work completion according to established procedures.
  5. Works completion records, report forms/data sheets are completed accurately in accordance with given instructions and established procedures
Work schedule and anomalies for completion and checking of the work are reported to authorised personnel in accordance with established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Processes for reporting to authorised personnel accidents and/or incidents are confirmed in accordance with established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requirements for returning work permit(s) and/or access authorisation permits, where applicable, are confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate personnel are notified of work completion according to established procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Works completion records, report forms/data sheets are completed accurately in accordance with given instructions and established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

9) This provides essential advice for assessment of the competency standard unit and must be read in conjunction with the Performance Criteria and the range statement of the competency standard unit and the Training Package Assessment Guidelines.

The Evidence Guide forms an integral part of this Competency Standard Unit and shall be used in conjunction with all component parts of this unit and, performed in accordance with the Assessment Guidelines of this Training Package.

Overview of Assessment

9.1)

Longitudinal competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry's preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with Industry and, Regulatory policy in this regard.

Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.

The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be 'rich' in nature so as to minimise error in judgment.

Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its 'richness'. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practiced. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included for Assessors in the Assessment Guidelines of this Training Package.

Critical aspects of evidence required to demonstrate competency in this unit

9.2)

Before the critical aspects of evidence are considered all prerequisites shall be met.

Evidence for competence in this unit shall be considered holistically. Each element and associated Performance Criteria shall be demonstrated on at least two occasions in accordance with the "Assessment Guidelines - UET09". Evidence shall also comprise:

A representative body of Performance Criteria demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:

Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the Performance Criteria and range; and

Apply sustainable energy principles and practices as specified in the Performance Criteria and range; and

Demonstrate an understanding of the essential knowledge and associated skills as described in this unit to such an extent that the learner's performance outcome is reported in accordance with the preferred approach; namely a percentile graded result, where required by the regulated environment; and

Demonstrate an appropriate level of employability skills; and

Conduct work observing the relevant Anti Discrimination legislation, regulations, policies and workplace procedures; and

Demonstrated performance across a representative range of contexts from the prescribed items below:

A

All of the following:

- Confirmation of the "safe working zone" for Safe work and access near live Electrical and Mechanical Apparatus

- Application of knowledge of relevant acts and regulations, codes of practice, guidelines and compliance regimes, and arrangements used

- Identification of established (Enterprise) procedures and processes

B

All of the following:

- Confirmation of the principles of electricity, the three phase power system, electric shock and resuscitation, power system

- Recognition of aerial voltage systems

- Identification of Low Voltage Networks

- Identification of High Voltage Networks

C

All of the following:

- Procedures in the event of an incident

- Events constituting an incident

- Procedures for responding to incidents

- Hazard and risk assessment general principles and procedures

- Principles for conducting work-site Hazard Assessment checks, basic safety principles and hazard control measures

D

All of the following:

- Purpose and use of work permits and/or authorisation permits

- Sustainable energy principles and practices

- Possible affects of weather conditions on working near electrical apparatus as a non-electrical worker

E

All of the following:

- Knowledge of critical codes in the industry - e.g. storm code emergencies

- Identification of key equipment used in the industry

- Recognition of normal and abnormal industry situations

F

All the following:

- Provision of a response to a technical enquiry or request in accordance with established procedures and timely manner

G

At least one occasion

Dealing with an unplanned event by drawing on essential knowledge and associated skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items.

Context of and specific resources for assessment

9.3)

This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:

OHS policy and work procedures and instructions.

Suitable work environment, facilities, equipment and materials to safely undertake actual work near live electrical apparatus

Method of assessment

9.4)

This competency standard unit shall be assessed by methods given in Volume 1, Part 3 "Assessment Guidelines".

Note:
Competent performance with inherent safe working practices is expected in the Industry to which this competency standard unit applies. This requires that the specified essential knowledge and associated skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and associated skills described in this unit.

Concurrent assessment and relationship with other units

9.5)

For optimisation of training and assessment effort, competence in this unit is not recommended to be assessed concurrently with any other unit.

Required Skills and Knowledge

7) Essential Knowledge and Associated Skills (EKAS): This describes the essential skills and knowledge and their level, required for this unit.

Evidence shall show that knowledge of responding to technical enquiries and requests has been acquired.

All knowledge and skills detailed in this unit should be contextualised to current industry practices and technologies.

The extent of the essential knowledge and associated skills (EKAS) required is given in Volume 2 - Part 2.2 EKAS. It forms an integral part of this unit.

E2.18.1

Occupational Health and Safety principles

T2.1.3.

Engineering applications of material properties.

T2.2.1.

Generation power systems

T2.2.2

Transmission, distribution and rail power systems

T2.5.3

Fundamentals for working safely near live electrical apparatus

T2.7.1

Environmental fundamentals

T2.7.2

Material handling and the environment

T2.8.1

Enterprise specific - policy and procedure instructions

T2.8.2

Enterprise specific - OHS instructions

T2.8.3

Enterprise specific - technical drawings and documents

T2.8.10

Technical enquiries and requests

Range Statement

8) This relates to the competency standard unit as a whole providing the range of contexts and conditions to which the Performance Criteria apply. It allows for different work environments and situations that will affect performance.

This competency standard unit shall/may be demonstrated in relation to safe working so defined by relevant State or Territory regulatory agencies/bodies, local government legislation, Industry bi-partite body - Guidelines/Codes of Practices or other related requirements for responding to technical enquires and requests.

Work functions may include the application of knowledge of electricity supply industry (ESI) transmission, distribution or rail/tram network requirements, techniques and processes and the application of knowledge of relevant acts and regulations, codes of practice, guidelines and compliance regimes, and arrangements used to facilitate a response to enquiries or requests. Examples include knowledge of critical codes in the industry - e.g. storm code emergencies, identification of key equipment, recognition of normal and abnormal industry situations, key processes and systems used in the industry such as, maps, catalogues, and the application of general safety and environmental processes and practices used in the industry.

Knowledge and identification of key equipment used in industry. Questioning (customer information gathering techniques) including observance of equipment, identification of anomalies from the norm and reporting of information. Recognition of normal and abnormal industry situations may include equipment, performance indicators, anomalies report, knowledge of critical system/network failures/anomalies and knowledge of key processes and systems used in the industry eg maps, drawings etc., and safety and environment processes and practices used in the industry.

Note:
Examples performance indicators are - SAIDI - System Average Interruption Duration Index, SAIFI - System Average Interruption Frequency Index, MAIFI - Momentary Average Interruption Frequency Index, CAIDI - Customer Average Interruption Duration Index

Enquiries may be internal or with customers.

The following constants and variables included in the element/Performance Criteria in this unit are fully described in the Definitions Section 1 of this volume and form an integral part of the Range Statement of this unit:

Appropriate and relevant persons

Appropriate authorities

Assessing risk

Authorisation

Drawings and specifications

Emergency

Established procedures.

Hazards

Identifying hazards

Legislation

Internal and external customers

Notification.

OHS practices

OHS issues

Permits and/or permits to work

Work clearance systems.